We are seeking a highly skilled Business Analyst with deep domain expertise in the insurance sector, particularly in compliance, operations, and digital process optimisation. This strategic role is aimed at supporting the foundational redesign of our insurance division to enable future scalability and operational excellence.

Background

Our Insurance business unit currently operates with a lean team and relies on manual, client-specific processes. While this approach has supported client satisfaction to date, it poses challenges around efficiency, consistency, and scalability as the business prepares for significant growth. We are therefore undertaking a comprehensive operational review to assess and improve our current structures and capabilities.

Scope of Work

The Business Analyst will lead a detailed gap analysis across the following domains:

• Customer Base: Review segmentation, delivery models, SLA alignment, and reporting.
• SLAs: Evaluate current performance against service level agreements and suggest standardisation opportunities.
• Systems: Analyse platform capabilities, data flows, and integration readiness.
• Processes: Map existing workflows and identify inefficiencies and risk points.
• People: Assess team structure, roles, skills, and scalability readiness.
• Compliance: Identify gaps in data processing, security, and regulatory alignment (e.g., POPIA).
• Reporting: Review internal, customer-facing, B2B, and regulatory reporting practices.

Responsibilities

The Business Analyst will be responsible for:

• Conducting stakeholder interviews and workshops to gather qualitative insights.
• Documenting and analysing current-state operations across systems, processes, and teams.
• Identifying compliance risks, inefficiencies, and constraints to scalability.
• Benchmarking current practices against insurance industry standards and best practices.
• Producing a comprehensive gap analysis report with clear findings and actionable recommendations.
• Designing a future-state operating model aligned with growth and strategic goals.
• Developing a practical roadmap with short-, medium-, and long-term initiatives.
• Presenting findings and recommendations to senior leadership.
• Supporting planning and decision-making for implementation phases.

Key Deliverables

• Gap Analysis Report (Operations, Systems, People, Compliance, Reporting)
• Recommendations for optimisation and standardisation
• Future-State Operating Model
• Roadmap for scalable growth (Technology, Processes, People)
• Presentation of findings to executive leadership

Requirements

• Proven experience as a Business Analyst in the insurance sector
• Strong background in operational analysis, digital process design, and compliance
• Familiarity with insurance-specific regulations (e.g., POPIA)
• Demonstrated ability to lead gap analysis, stakeholder engagement, and change planning
• Excellent documentation and presentation skills
• Experience with data flow mapping, SLA frameworks, and reporting structures
• Consulting or project-based experience advantageous

Ideal Candidate Profile

• Strategic thinker with a pragmatic approach to problem-solving
• Strong communicator capable of engaging cross-functional stakeholders
• Experienced in balancing compliance, technology, and operational requirements
• Comfortable working in dynamic and evolving environments